Frequently asked questions

What payment option do you accept?
  • Multiple Payment Methods: We now accept a wide range of payment methods, including major credit cards, PayPal, and other secure payment options.
  • Installment Plans Available: Flexible installment payment options are supported through services such as Affirm.
  • Secure Checkout: All transactions are processed securely to ensure your personal and payment information is protected.
What is your shipping policy?
  • No Free Shipping: All orders, regardless of the order value, are subject to shipping charges. We DO NOT offer free shipping.
  • Charging Shipping When Ready to Ship: We do not charge shipping fees at the time of purchase. Shipping fees will be calculated and charged when the items are ready to be shipped.
  • Payment for shipping: ​​​Shipping charges will be invoiced separately through a pay link. Look out for the email with the subject "A Business Sent You a Pay Link" for your shipping payment.
  • Communication for Concerns or Address Change:​If you have concerns about the shipping cost or need to change your shipping address, please contact us via email before making the payment.
  • Carrier Selection and Cost: ​We will choose a carrier based on the package size and weight, ensuring the best value for you.Shipping costs will be determined by the selected carrier's real-time pricing.​ Shipping costs will be determined by the selected carrier's real-time pricing. ​Shipping cost of a whole doll is estimated as below:
Return and exchange policy?
  • Non-defective items are non-returnable and non-exchangeable.
  • If there is shipping damage or product defect, contact us through email ASAP.